Customer Service Advisor (Trade) Location: Par, CornwallSalary: £28,000 per annumJob Type: Full-time, PermanentWorking Hours: Monday to Friday, 9:00am–5:30pm (40 hours per week)Working Arrangement: Fully office-based Winners Recruitment is delighted to be working with a well-established and growing manufacturing, design and retail business in Par, Cornwall, to recruit a Customer Service Advisor (Trade).This is an excellent opportunity for a customer-focused, organised and proactive individual who enjoys building relationships, resolving problems and delivering exceptional customer service.You will play a key role in supporting Trade customers, taking ownership of post-order enquiries and working closely with internal departments to ensure issues are resolved efficiently and customers receive clear, consistent communication throughout. Full product training will be provided, making this a great opportunity for someone looking to develop their customer service career within a successful and growing business. The OpportunityAs a Customer Service Advisor, you will provide dedicated support to Trade customers, acting as a key point of contact for enquiries relating to orders, deliveries, returns and product issues.Rather than simply passing enquiries between departments, you will take ownership of appropriate cases from the initial contact through to resolution. You will investigate issues, coordinate with the relevant teams, keep customers informed and ensure agreed actions are followed through.Working closely with Trade Account Managers, Customer Fulfilment, Order Processing, Accounts, Technical and Logistics, you will help deliver a smooth customer experience while allowing the sales team to focus on developing customer relationships and growing the business.This role would suit someone who is naturally organised, communicates confidently and takes pride in finding practical solutions.  Key Responsibilities Provide dedicated customer service and administrative support to Trade customers. Manage post-order enquiries from initial contact through to resolution. Respond to customer enquiries professionally and promptly by telephone, email and other agreed channels. Investigate order discrepancies, including incorrect, missing or incomplete orders and damaged products. Coordinate returns, replacements and associated documentation. Investigate delayed, missing or damaged deliveries, liaising with couriers, logistics and internal departments. Keep customers informed with proactive updates and realistic timescales. Work collaboratively with Trade Account Managers and other departments to ensure issues are resolved effectively. Escalate sensitive or commercially significant issues appropriately. Maintain accurate customer records, case notes and follow-up actions using internal systems and CRM tools. Identify recurring customer issues and help the business improve processes to prevent them from happening again. Share feedback and suggestions that could improve service quality, efficiency and customer satisfaction. Help ensure Trade customers receive a consistent, professional and positive experience at every stage. About YouWe are looking for someone who is passionate about customer service, enjoys problem-solving and takes responsibility for delivering a positive outcome.Ideally, you will have:  Previous experience in customer service, sales administration, order processing, Trade support or a similar customer-facing role. However, this is not essential. Excellent written and verbal communication skills. A friendly, professional and customer-focused approach. Strong organisational skills and the ability to manage competing priorities. A proactive approach to resolving problems and following enquiries through to completion. Excellent attention to detail when processing information and maintaining records. Confidence handling telephone enquiries and dealing professionally with challenging situations. Good IT skills, including Microsoft Office, Outlook, Word, Excel and Teams. Previous experience using CRM systems would be advantageous. The ability to work collaboratively with colleagues across different departments. A willingness to learn new systems, develop product knowledge and undertake full training. An interest in continuous improvement and delivering high standards of customer service.Above all, we are looking for someone who takes ownership, communicates clearly and genuinely wants to make a difference to the customer experience. What's on Offer? Salary of £28,000 per annum. Full-time, permanent employment. Monday to Friday working hours, with no weekend work specified. 25 days' annual leave plus bank holidays. Company pension scheme. Quarterly performance-related bonus scheme. Employee discounts. Bupa Employee Assistance Programme. Large on-site car park. Monthly company events. Friendly and supportive team environment. The opportunity to join a growing business that values employee feedback and development. Full product training and the opportunity to build your knowledge and skills. Why Apply?This is an opportunity to join a growing business where customer service is central to its success. You will have the chance to take ownership of your work, build strong relationships with customers and colleagues, and contribute ideas that help improve the way the business operates.If you are organised, proactive and enjoy solving problems while delivering excellent customer service, we would love to hear from you. Apply TodayTo apply for this Customer Service Advisor (Trade) position, please submit your CV to Winners Recruitment for consideration.For further information or a confidential discussion about the opportunity, please contact the Winners Recruitment team.  

£28000 Salary

Job ID: HQ028874

Job Type: Permanent

Category: Customer Services